Math Pathway Support
We're here to help! Get answers and assistance for Math Pathway.
Need Direct Assistance?
Our support team typically responds within 24-48 hours during business days.
support@focus-flame.comCommon Support Topics
Progress Not Saving
- Ensure you have the latest version of the app installed
- Check that your device has sufficient storage space
- Try restarting the app
- If using iCloud, verify iCloud is enabled for the app in Settings
App Crashing
- Update to the latest iOS version
- Update Math Pathway to the latest version
- Restart your device
- Reinstall the app (your progress should be preserved if using iCloud)
- Contact us with your device model and iOS version for further assistance
General Troubleshooting
- Close and reopen the app
- Check for app updates in the App Store
- Ensure your device meets minimum requirements (iOS 14.0 or later)
- Free up device storage if running low
- Try airplane mode on/off to reset connectivity
Quick Troubleshooting Steps
1
Update the App & iOS
Check the App Store for Math Pathway updates and Settings > General > Software Update for iOS updates.
2
Restart Your Device
Power off your device completely, wait 10 seconds, then power it back on.
3
Reinstall the App
Delete Math Pathway, restart your device, then reinstall from the App Store. Your progress should be preserved if iCloud is enabled.
4
Check Storage
Go to Settings > General > iPhone Storage and ensure you have at least 1GB of free space.